Privacy Policy

We process your personal information under GDPR lawful bases, including:

• • Contract: To fulfil your purchases and orders.
• • Consent: When you sign up for our newsletter or marketing.
• • Legitimate Interests: To improve our services and protect against fraud.
• • Legal Obligation: To comply with accounting and tax requirements.

We take reasonable steps to secure your personal data from loss, misuse, or unauthorised access:

• • SSL encryption for all data transmission.
• • Secure payment processing through PCI-compliant providers.
• • Payment information is processed securely by trusted third-party providers (e.g., SumUp, Stripe, or PayPal). We do not store full payment card details.
• • Regular security updates and monitoring.
• • Access controls limiting who can view your information.
• • Regular backups with encryption at rest.

Your personal data is stored only as long as necessary to fulfil the purposes outlined in this Privacy Policy.

However, no method of internet transmission is 100% secure. We cannot guarantee absolute security but take all reasonable precautions.

We do not sell or trade your personal information. We may share necessary details with:

• • Trusted Service Providers: Such as couriers or payment processors to fulfil your order.
• • Payment Processors: To securely process transactions (Stripe, PayPal, SumUp, etc.).
• • Shipping Partners: To deliver your orders (Royal Mail, courier services).
• • Email Service Providers: To send newsletters and order confirmations.
• • Legal Requirements: We may disclose personal data if required by law or to protect our rights and safety.

You have the right to:

• • Access: Request a copy of the personal data we hold about you.
• • Rectification: Correct any inaccurate or incomplete information.
• • Erasure: Request deletion of your personal data (subject to legal requirements).
• • Portability: Receive your data in a structured, machine-readable format.
• • Restriction: Limit how we process your data in certain circumstances.
• • Objection: Object to processing based on legitimate interests or direct marketing.
• • Withdraw Consent: For newsletter subscriptions and marketing communications.
• • Lodge a Complaint: With the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us at contact@simonrobinstephensart.com. We will respond within 30 days of receiving your request.

This Website uses cookies to improve browsing and track anonymous visitor data. Our cookies include:

• • Essential Cookies: Enable core website functionality (shopping cart, login).
• • Analytics Cookies: Understand how visitors use our site (Google Analytics).
• • Marketing Cookies: Deliver relevant advertisements and measure effectiveness.

You can disable cookies through your browser settings, though some features may not work properly without them. You can also manage cookie preferences through our cookie banner when you first visit the site.

Your data may be transferred to and processed in countries outside the European Economic Area (EEA) by our service providers. When this occurs, we ensure:

• • Adequate protection through EU adequacy decisions or standard contractual clauses.
• • Service providers are Privacy Shield certified or GDPR compliant.
• • Appropriate safeguards are in place to protect your data rights.

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we make changes:

• • We will update the "Effective Date" at the top of this page.
• • Significant changes will be communicated via email to newsletter subscribers.
• • We encourage you to review this policy periodically.

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with: