Terms & Conditions
Effective Date: 20th August 2025
Welcome to www.simonrobinstephensart.com (the "Website"). This Website is owned and operated by Simon Robin Stephens Art. By accessing or purchasing from this Website, you agree to the following Terms and Conditions.
1. General Use
- • This Website is for personal, non-commercial use only.
- • All content, including artwork, images, text, and design, is the intellectual property of Simon Robin Stephens unless otherwise stated.
- • You may not copy, reproduce, or redistribute any content without written permission.
2. Products & Orders
- • We offer original paintings, fine art prints, greeting cards, coasters, magnets, and other gifts.
- • Every effort is made to display product colours and details accurately, but slight variations may occur due to screen settings or print finishes.
- • Placing an order constitutes an offer to purchase. We reserve the right to decline or cancel any order at our discretion.
3. Pricing & Payment
- • All prices are listed in GBP (£) and may change without notice.
- • Payment is processed securely through [SumUp/Stripe/PayPal — update with actual processor].
- • Orders are only dispatched once payment is received in full.
4. Shipping & Delivery
- • We currently ship within the UK and internationally (where possible).
- • Delivery times vary depending on location, but typical processing is 3–5 business days (excluding Thursdays and Fridays when the studio is closed).
- • Customers are responsible for providing accurate shipping details. We cannot be held responsible for lost or delayed parcels caused by incorrect addresses.
- • International buyers are responsible for any customs fees, duties, or taxes.
5. Returns & Refunds
- • Original artwork: Returns accepted within 14 days of receipt, provided the artwork is returned in original condition and packaging. Buyer pays return shipping.
- • Prints and gifts: Returns are accepted only if items arrive damaged or faulty. Please contact us within 7 days of delivery with photos of the issue.
- • Refunds are processed within 14 days of the returned item being received.
6. Commissions
- • A non-refundable deposit (typically 30–50%) is required before work begins.
- • Final payment is due upon completion, prior to delivery or collection.
- • Commissioned works are non-refundable unless agreed otherwise in writing.
7. Intellectual Property Rights
- • All artworks, whether originals, prints, or digital reproductions, remain the copyright of Simon Robin Stephens.
- • Purchasing a work does not grant the buyer reproduction rights. Any commercial use, licensing, or reproduction must be agreed in writing.
8. Limitation of Liability
- • We are not liable for indirect, incidental, or consequential damages arising from the use of this Website or products purchased.
- • Maximum liability for any claim shall not exceed the price of the product purchased.
9. Privacy Policy
- • We respect your privacy and handle personal information in line with GDPR. Please see our Privacy Policy for full details.
10. Governing Law
- • These Terms and Conditions are governed by the laws of England and Wales.
- • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
For questions about these Terms and Conditions, or any aspect of your purchase, please contact:
Simon Robin Stephens Art
Email: contact@simonrobinstephensart.com
Website: www.simonrobinstephensart.com
We aim to respond to all inquiries within 24-48 hours during business days.